1. Information Collection

• Contact Information: Phone numbers provided during sign-up.
• Interaction Data: Responses to SMS messages, engagement metrics, and preferences.
• Device and Usage Data: Timestamps of messages sent and received.

We collect this information when you opt into our SMS communications, interact with our messages (e.g., responding to promotions or customer service inquiries), or provide your phone number through online forms or in-person enrollment.

2. Use of Information

The information collected is utilized to:

• Deliver SMS messages related to your inquiries, transactions, promotions, and service updates.
• Enhance messaging strategies by analyzing engagement and campaign effectiveness.
• Ensure compliance with legal and regulatory obligations, including the Telephone Consumer Protection Act (TCPA) and CTIA Guidelines.
• Prevent fraud and unauthorized access to protect our users and maintain service integrity.

3. Sharing of Information

Univista Insurance does not sell or share your mobile information with third parties for marketing or promotional purposes. However, we may disclose your information to:

• Service Providers: Entities that assist in SMS delivery, such as telecommunications carriers.
• Regulatory Authorities or Law Enforcement Agencies: As required by law or to protect our rights and comply with regulations.
• Business Affiliates: Only as necessary to provide essential services requested by you.

4. Data Security and Retention

We implement industry-standard security measures to protect your data. Personal information collected through SMS campaigns is retained only as long as necessary to fulfill our business and legal obligations.

5. Consent and Opt-Out Rights

By providing your mobile number and opting into our SMS services, you consent to receive text messages from Univista Insurance, including automated messages regarding our services.

• Opting Out: You may opt out at any time by replying “STOP” to any SMS message. Once opted out, you will no longer receive further text messages unless you re-enroll.
• Help Requests: For assistance, reply “HELP” to any SMS message or contact us at univista@univistainsurance.com
• Message Frequency: Message frequency may vary based on user interaction and preferences. Standard messaging and data rates may apply.

6. Accessibility and Policy Updates

Our SMS Privacy Policy is readily accessible via a clearly labeled link in our SMS messages and on our website. We reserve the right to modify this policy at any time. Updates will be effective upon posting, and continued participation in our SMS campaigns constitutes acceptance of any revised terms.

7. Contact Information

If you have any questions or concerns about our privacy practices, please contact us at univista@univistainsurance.com.